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    غزة.. مقتل 3 فلسطينيين برصاص الاحتلال قرب مركز توزيع مساعدات برفح

    Gaza: New massacre as air strike targets queue for children’s nutritional supplements

    إضراب جماعي عن الطعام في السجون المصرية.. نداء لوقف الانتهاكات الحقوقية

    Badr 3 Prison “Between Walls of Silence and Slow Death”

    تحذير أممي من تفاقم الإبادة الجماعية في غزة بسبب الحصار

    Hunger as a Weapon of War: Israel Deepens Gaza’s Catastrophe Through Siege and Starvation

    التصريحات لا توقف الإبادة… وعلى المجتمع الدولي التحرك لردع الاحتلال ومحاكمة قادته

    Gaza: Israeli Occupation Continues All-Out War on Civilians

    الاحتلال يقصف مدرسة للأونروا 5 مرات خلال 11 شهرًا

    Palestinian Education Under Fire: Over 18,000 Students Killed and Hundreds of Schools Destroyed

    غزة.. مقتل 10 فلسطينيين في قصف إسرائيلي قرب تجمع للنازحين

    IOF Escalates Its Bloody Attacks on Displaced Persons’ Tents in Southern Gaza

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    على الحكومة البريطانية فرض عقوبات على مسؤولي مؤسسة غزة الإنسانية

    The British Government Must Impose Sanctions on Officials of the Gaza Humanitarian Foundation

    قمع قافلة الصمود: السلطات المصرية تُجهض تحركًا شعبيًا نبيلًا للتضامن مع غزة وتتماهى مجددا مع سياسات الاحتلال

    Crackdown on the “Soumoud Convoy”: Egyptian Authorities Suppress a Noble Popular Initiative in Solidarity with Gaza, Aligning Once Again with the Occupation’s Policies

    يجب حل “مؤسسة غزة” وملاحقة ومحاسبة القائمين عليها

    “Gaza Humanitarian Foundation” Must Be Dissolved and Its Administrators Held Accountable

    ندوة- 20 شهرًا من الإبادة: جرائم “مؤسسة غزة الإنسانية” ومصير نشطاء سفينة مادلين

    Webinar- 20 Months of Genocide: The Role of the ‘Gaza Humanitarian Foundation’ and the Disappearance of the Madleen Boat Activists

  • Reports
    Israel’s War in Gaza is Not a Valid Act of Self-defence in International Law

    Legal Consequences for Third States of Israel’s breaches of international law in the Palestinian Gaza Strip

    A Perverse and Ominous Enterprise: The Death Penalty and Illegal Executions in Saudi Arabia

    A Perverse and Ominous Enterprise: The Death Penalty and Illegal Executions in Saudi Arabia

    Death Penalty Arab Republic of Egypt

    The Death Penalty Arab Republic of Egypt

    The Situation in Palestine before the ICC

    The Situation in Palestine before the ICC

  • Events
    ندوة- 20 شهرًا من الإبادة: جرائم “مؤسسة غزة الإنسانية” ومصير نشطاء سفينة مادلين

    Webinar- 20 Months of Genocide: The Role of the ‘Gaza Humanitarian Foundation’ and the Disappearance of the Madleen Boat Activists

    ندوة: هل يكفي التهديد الأوروبي بفرض عقوبات على الاحتلال؟

    Webinar Report: Is Threatening Sanctions Enough? European Complicity in Gaza’s Genocide Under the Spotlight

    ندوة: الاحتلال يدمر القطاع الصحي في غزة عبر أكثر الادوات وحشية وسط تجاهل دولي مخز

    Webinar Report: Gaza’s Collapsing Health Sector Amid Ongoing Genocide

    Webinar Announcement: Gaza’s Collapsing Health Sector Amid Ongoing Genocide

    Webinar Announcement: Gaza’s Collapsing Health Sector Amid Ongoing Genocide

  • Multimedia
    ندوة- 20 شهرًا من الإبادة: جرائم “مؤسسة غزة الإنسانية” ومصير نشطاء سفينة مادلين

    Webinar- 20 Months of Genocide: The Role of the ‘Gaza Humanitarian Foundation’ and the Disappearance of the Madleen Boat Activists

    ندوة: هل يكفي التهديد الأوروبي بفرض عقوبات على الاحتلال؟

    Webinar Report: Is Threatening Sanctions Enough? European Complicity in Gaza’s Genocide Under the Spotlight

    ندوة: استئناف الإبادة في غزة وسط التواطؤ الدولي وازدواجية معايير صناع القرار

    Webinar Report: Resumption of Genocide in Gaza Amid International Complicity

    ندوة: قطع إسرائيل المساعدات الإنسانية عن غزة وخرق وقف إطلاق النار وسعي نتنياهو لاستئناف حرب الإبادة

    Webinar Report- Israel’s Blockade on Humanitarian Aid to Gaza and Netanyahu’s Push to Resume Genocide

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    غزة.. مقتل 3 فلسطينيين برصاص الاحتلال قرب مركز توزيع مساعدات برفح

    Gaza: New massacre as air strike targets queue for children’s nutritional supplements

    إضراب جماعي عن الطعام في السجون المصرية.. نداء لوقف الانتهاكات الحقوقية

    Badr 3 Prison “Between Walls of Silence and Slow Death”

    تحذير أممي من تفاقم الإبادة الجماعية في غزة بسبب الحصار

    Hunger as a Weapon of War: Israel Deepens Gaza’s Catastrophe Through Siege and Starvation

    التصريحات لا توقف الإبادة… وعلى المجتمع الدولي التحرك لردع الاحتلال ومحاكمة قادته

    Gaza: Israeli Occupation Continues All-Out War on Civilians

    الاحتلال يقصف مدرسة للأونروا 5 مرات خلال 11 شهرًا

    Palestinian Education Under Fire: Over 18,000 Students Killed and Hundreds of Schools Destroyed

    غزة.. مقتل 10 فلسطينيين في قصف إسرائيلي قرب تجمع للنازحين

    IOF Escalates Its Bloody Attacks on Displaced Persons’ Tents in Southern Gaza

    • Palestine
    • Egypt
    • Syria
    • Yemen
    • Iraq
    • Saudi
    • Emirates
    • Jordan
    • Bahrain
  • Press Releases
    على الحكومة البريطانية فرض عقوبات على مسؤولي مؤسسة غزة الإنسانية

    The British Government Must Impose Sanctions on Officials of the Gaza Humanitarian Foundation

    قمع قافلة الصمود: السلطات المصرية تُجهض تحركًا شعبيًا نبيلًا للتضامن مع غزة وتتماهى مجددا مع سياسات الاحتلال

    Crackdown on the “Soumoud Convoy”: Egyptian Authorities Suppress a Noble Popular Initiative in Solidarity with Gaza, Aligning Once Again with the Occupation’s Policies

    يجب حل “مؤسسة غزة” وملاحقة ومحاسبة القائمين عليها

    “Gaza Humanitarian Foundation” Must Be Dissolved and Its Administrators Held Accountable

    ندوة- 20 شهرًا من الإبادة: جرائم “مؤسسة غزة الإنسانية” ومصير نشطاء سفينة مادلين

    Webinar- 20 Months of Genocide: The Role of the ‘Gaza Humanitarian Foundation’ and the Disappearance of the Madleen Boat Activists

  • Reports
    Israel’s War in Gaza is Not a Valid Act of Self-defence in International Law

    Legal Consequences for Third States of Israel’s breaches of international law in the Palestinian Gaza Strip

    A Perverse and Ominous Enterprise: The Death Penalty and Illegal Executions in Saudi Arabia

    A Perverse and Ominous Enterprise: The Death Penalty and Illegal Executions in Saudi Arabia

    Death Penalty Arab Republic of Egypt

    The Death Penalty Arab Republic of Egypt

    The Situation in Palestine before the ICC

    The Situation in Palestine before the ICC

  • Events
    ندوة- 20 شهرًا من الإبادة: جرائم “مؤسسة غزة الإنسانية” ومصير نشطاء سفينة مادلين

    Webinar- 20 Months of Genocide: The Role of the ‘Gaza Humanitarian Foundation’ and the Disappearance of the Madleen Boat Activists

    ندوة: هل يكفي التهديد الأوروبي بفرض عقوبات على الاحتلال؟

    Webinar Report: Is Threatening Sanctions Enough? European Complicity in Gaza’s Genocide Under the Spotlight

    ندوة: الاحتلال يدمر القطاع الصحي في غزة عبر أكثر الادوات وحشية وسط تجاهل دولي مخز

    Webinar Report: Gaza’s Collapsing Health Sector Amid Ongoing Genocide

    Webinar Announcement: Gaza’s Collapsing Health Sector Amid Ongoing Genocide

    Webinar Announcement: Gaza’s Collapsing Health Sector Amid Ongoing Genocide

  • Multimedia
    ندوة- 20 شهرًا من الإبادة: جرائم “مؤسسة غزة الإنسانية” ومصير نشطاء سفينة مادلين

    Webinar- 20 Months of Genocide: The Role of the ‘Gaza Humanitarian Foundation’ and the Disappearance of the Madleen Boat Activists

    ندوة: هل يكفي التهديد الأوروبي بفرض عقوبات على الاحتلال؟

    Webinar Report: Is Threatening Sanctions Enough? European Complicity in Gaza’s Genocide Under the Spotlight

    ندوة: استئناف الإبادة في غزة وسط التواطؤ الدولي وازدواجية معايير صناع القرار

    Webinar Report: Resumption of Genocide in Gaza Amid International Complicity

    ندوة: قطع إسرائيل المساعدات الإنسانية عن غزة وخرق وقف إطلاق النار وسعي نتنياهو لاستئناف حرب الإبادة

    Webinar Report- Israel’s Blockade on Humanitarian Aid to Gaza and Netanyahu’s Push to Resume Genocide

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AOHRUK
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Vodafone’s use of customer service centres in Egypt is a major threat to customers’ security and privacy

July 6, 2021
in Egypt, Releases
Vodafone’s customer service centres in Egypt

Vodafone’s customer service centres in Egypt

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Arab Organisation for Human Rights in the UK (AOHR UK) notes with concern Vodafone’s continued outsourcing of call centres serving many countries – including Britain, Germany, and Ireland – to Egypt. Our concerns relate to repressive data monitoring policies employed by the Egyptian regime and how this constitutes a major threat to the data and privacy of customers and companies in these countries.

AOHR UK has sent letters to Vodafone, and other institutions concerned with monitoring telecommunications companies, but none of them responded. Despite well-documented evidence, the Egyptian regime routinely violates privacy and spies on its citizens and foreigners.

AOHR UK notes that in 2018 the regime of President Abdel Fattah Al-Sisi introduced the Law on Combating Cyber Crime, which provides the state with the authority to conduct online surveillance, block websites, and monitor internet users and communications services in Egypt. Since then, more than 500 websites have been shut down under Anti-Cyber And Information Technology Crimes legislation. Under this legislation, parliament has strengthened the government’s ability to target social media accounts, which are classed as public websites, leading to at least 5,000 accounts being placed under surveillance.

These regulations also require internet service providers to retain and release personal information to security services upon their request following the issuance of a judicial order. 

AOHR UK also notes that the Sisi regime uses Cerebro software from Amesys, enabling the Egyptian authorities to conduct comprehensive surveillance of communications through Deep Packet Inspection. This includes voice calls, text messages, locations, emails, instant messages, social networks and search histories. 

Moreover, the Egyptian regime uses spy software produced by Israeli company NSO Group. The software works through hacking individuals using links. Users who open a link will, without their knowledge, download and install a program called Pegasus, which allows the government operator to access the user’s data, including passwords, contacts, calendars, text messages and direct voice calls. The operator can even use phone cameras and microphones remotely to capture and record activity in the surroundings of the phone.

The regime’s use of such software and surveillance practices, and the direct implications for freedom of expression and privacy, is well known. These issues are detailed in numerous international human rights reports.

AOHR UK also notes that the security environment in Egypt means that employees in customer services centres could be recruited to work for the security services and then leak personal and company data from the countries using Vodafone’s services. AOHR UK would like to know what, if any, measures Vodafone took to avoid such threats.

AOHR UK finds it shocking that a major international company like Vodafone, which dominates much of the market in numerous countries and is highly profitable, would sacrifice the security of its own customers and staff by outsourcing call centres to a repressive kleptocratic state entwined in violent repression in its pursuit of profit.

 AOHR UK is alarmed that in outsourcing customer service operations to Egyptian bodies the company leaves users of its telecommunications network open to surveillance and data capture by Egyptian security forces, in violation of the right to privacy. 


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Tags: customer serviceegyptVodafone
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AOHRUK

Arab Organisation for Human Rights in the UK is a non-governmental organisation established to promote human rights culture in the world , advocate human rights in general and the rights of the Arab citizens in particular.

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غزة.. مقتل 3 فلسطينيين برصاص الاحتلال قرب مركز توزيع مساعدات برفح

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